FAQS

Welcome to our FAQ section! We've compiled a list of our most frequently asked questions to help you find the answers you need quickly and easily. Whether you're a new customer or a long-time user, we hope you'll find the information you're looking for here. If you can't find what you need, please don't hesitate to contact us. We're always happy to help!

PLACING

AN ORDER

Thank you for considering Summer Lilac as your #1 natural skincare choice! Please allow 2-4 days to process your order. New products and batches being made fresh may require a pre-order. This will be noted on each individual product page. Our pre-order schedule is as follows:

All orders made Friday 9:15AM to Wednesday 9:00AM MST will ship Friday
All orders made Wednesday 9:15AM to Friday 9:00AM MST ship Monday.

Don't miss out on the chance to get your hands on our amazing products!

SHIPPING

AN ORDER

In-stock items will be processed in 2-4 days. We ship all pre-orders on Mondays & Fridays! See above for pre-order schedule.

We currently use USPS as our trusted carrier. All orders over $200 receive FREE SHIPPING.

HOW TO

APPLY PRODUCTS

Each product page has a HOW TO USE section. We also include a cheat sheet with every order to help you get started with your new product journey. Should you have further questions, please contact us. We are happy to help!

WHERE

TO BUY

Summer Lilac is only available from SummerLilac.com and its respective Etsy shop. We strongly advise against purchasing our products from any other site including Amazon, Ebay, or other 3rd Party Sellers. We cannot guarantee its authenticity, freshness, or safety through unauthorized sellers.

RETURN

POLICY